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Communication Skills Needed to Work With Young People
Online volunteering Volunteer Quiz VolunteersEffective communication skills are the foundation of successful interactions. They allow us to connect, engage, and build meaningful relationships with people from all walks of life. A common assumption is that everyone has the necessary communication skills to interact with people daily.
However, working with young people requires a unique set of skills for the interactions to be effective and valuable. So what does it take to communicate effectively with young people? This blog post explores the ways we can develop the communication skills needed to work with young people.
Understanding and Empathy
To develop effective communication skills and strategies that encourage the young person’s participation, it is important to understand the unique needs of young people. This involves recognising the differences in the developmental stages that young people go through. By doing this, we can tailor the language we use to communicate with them to suit the conditions of their unique situation.
For example, a scholar who is struggling with their school work would need a different approach to be used in encouraging them compared to a scholar who is already excelling. This means the scholar who is experiencing challenges in their school is more likely to benefit from receiving information about the habits they need to develop to become a better student, such as those shared in our blog here.
Another example is that younger scholars require simpler words to help them grasp concepts better, while older scholars can handle more abstract and complex ideas. Essentially, it is necessary to know that each scholar might have individual needs and therefore needs a different method of communication to be effectively helped.
Awareness of Barriers to Communication
To effectively communicate with young people, we also have to be aware of the potential barriers that could discourage them from engaging openly. This can be challenging due to the variety of barriers that could exist for each young person. For example, personal factors such as culture or language could affect the effectiveness of the communication. This means we have to consider these barriers when we attempt to communicate with young people.
Understanding and addressing these barriers helps create a supportive atmosphere where young people feel valued and heard. This not only enhances communication but also strengthens the relationship between the volunteer and the young person, leading to more positive outcomes in their interactions.
Using the Right Method of Communication
Different types of communication can be used to enable more effective engagement with young people. It is also important to note that the young person’s preferred form of communication may be influenced by. It is key that we consider the young person’s context when identifying the best form of communication for them, and be able to adapt communication styles as necessary.
Verbal communication involves an exchange of spoken words, whilst non-verbal communication includes facial expressions, body movements, gestures and others. Also, written communication involves exchanging information through written formats, whilst visual communication relies on images, symbols and graphics to convey messages.
These communication methods can be used to tailor your approach and create a better understanding and rapport with young people. The choice of communication method will vary depending on the young person, the context, the purpose and the message. Combining different types of communication can also enhance the overall impact of an interaction, and it is up to us to understand the needs of the young person to ensure a good mix of these methods for our interactions with them.
Building Rapport
Building rapport with young people is one of the most essential communication skills for creating a trusting and supportive environment. Establishing a connection begins with showing genuine interest in their lives, listening actively, and being consistently present. Small gestures, such as remembering their names, interests, and past conversations, can make a significant difference in your communication with young people.
One of our mentees says, “The most important thing is to be able to help the mentee, but it is also important to have something in common with them.” By attempting to build rapport, we can discover common ground, which helps to create a more comfortable environment for both ourselves and the young person we are working with. You can read more about our mentee’s experience in our blog here.
By establishing a genuine connection, we can make it easier for young people to open up and feel comfortable expressing themselves. This strong rapport forms the foundation for effective communication, collaboration, and mentorship, ultimately improving their confidence and creating a starting point for a meaningful interaction with the young person.
Active Listening
These days, it is hard to get young people to pay attention to anything that is not engaging. Active listening requires us to be responsive and engaged when we are communicating with people. This means responding to cues while restating and drawing out the meaning of what the person is saying, so they know that you understand. Active listening is also combined with empathy to help young people feel that their thoughts and feelings are valued, respected and understood.
Active listening is a highly effective communication skill that will help you support and guide young people more effectively. When engaging in active listening, we are able to build young people’s confidence as they realise that their opinions matter to us. Over time, they will become more willing to share as they recognise that they have a space to freely express their thoughts and feelings. This will also nurture a deeper connection and improve the overall quality of the interactions.
Be Observant
To have effective communication skills, we have to listen beyond hearing words, or as some would say, ‘read between the lines’. Some young people may find it hard to articulate their thoughts. This means we have to pay close attention to what is not being said just as much as we are listening to their verbal expressions. To do this, we have to be attentive to silence, body language (including facial expressions), tone of voice, gestures, posture, and other subtle non-verbal cues.
These signals can offer valuable insights into a young person’s true feelings and emotions, even when they are not explicitly stated. For example, crossing arms or avoiding eye contact might suggest that they are uncomfortable or uncertain about something. We should also be cautious of changes in behaviour or mood that could indicate deeper underlying issues or unspoken worries. By noticing these muted signals, we can sensitively address them and demonstrate that we are paying attention. This will help us to keep building trust with them.
Open-Mindedness and Approachability
Having communication skills is beneficial to working with young people, but it becomes redundant if we are not open and approachable during those interactions. It is important to be aware of how our attitude can affect young people. One should be supportive and reaffirming when communicating so that the young person does not feel judged and become closed off or difficult to communicate with. When a young person feels comfortable, they are more likely to express themself.
In order to create an environment where the young person can openly communicate, we can use open questions. Open questions are a great communication tool as they encourage the young person to open up since they do not require definitive yes or no answers. Open questions encourage the young person to discuss their answer instead of giving one-word answers, and this helps develop good communication. You can learn more about open-ended questions in this article.
Adaptability to Topics of Discussion
Being adaptable to the topics of discussion is an important part of working with young people and a positive sign of good communication skills. Young people’s topics of interest can vary widely and may shift quickly, reflecting their personal experiences, curiosities, and developmental stages. By being adaptable to this, we are able to engage in conversations that may deviate from planned topics but are important to them.
This flexibility will help to build rapport and trust by showing that we appreciate their opinions and that we are sincerely interested in their thoughts and perspectives. Also, it allows for more meaningful conversations and interactions where young people feel comfortable expressing themselves and exploring new ideas.
Our communication skills can influence how young people will continue to interact with us and others throughout their lives. Good communication with young people can help develop their self-confidence, which goes a long way in developing a positive attitude and a growth mindset. So it is important for us to always be aware of how we communicate with young people by being aware of the specific skills we need to interact with them and maximise the value we bring to our interactions with them.
Do you have the right communication skills to work with young people?
At GT Scholars, we are always looking for passionate volunteers who want to make a difference in the lives of young people. Through our range of programmes, we believe that you could make an impact by working with a young person for just one hour per week. If you believe that could be you, get in touch with us via email to share your interest in volunteering with us or fill out the contact form on our website to get started on your journey to working with young people.










